Return Window & Conditions
You may return items within 3 days of receiving your order.
To be eligible for a return, the item must be unused, in its original packaging (including all accessories, manuals, and seals), and in the same condition as when you received it.
Items that are damaged, missing parts, or not in original condition may not be accepted
Return Process
To initiate a return, contact us at [contact email/phone] with your order number and reason for return.
Once approved, ship the item back to [return address, if applicable]. For international or high-value items, we recommend using a trackable and insured shipping method.
You are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item).
Refunds & Exchanges
Once we receive and inspect the returned item, we will process a refund, store credit, or exchange — based on your request.
Refunds will be issued via the original payment method (or as store credit, if you prefer).
Please allow up to 7 business days after we receive the item for the refund to reflect in your account.
Original shipping charges (if any) are non-refundable.
Faulty or Defective Items
If the item you receive is damaged, defective, or not as described:
Contact us within 3 days of delivery.
Provide photos or video evidence of the issue.
We will cover return shipping costs for defective items, and offer full refund or replacement.
Cancellation Policy (before dispatch)
If you wish to cancel an order before it has shipped — contact us immediately at [contact email/phone]. We will cancel and refund if the item hasn’t been dispatched yet.
Whether you're a trendsetter, a minimalist, or an adventurer at heart, Neotek has something for everyone. Our diverse range of styles caters to various personas.
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